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Porifyx

AI Assistants & Knowledge Systems

Answers grounded in your own documents.

Customer assistants and internal knowledge tools that retrieve answers from your policies, manuals and data, with sources your team can check.

01 Who it is for

  • Support teams answering the same questions repeatedly
  • Organisations with knowledge scattered across drives, wikis and inboxes
  • Businesses that want to offer help outside office hours

02 Problems it solves

  • Customers waiting hours for simple answers
  • New staff unable to find the right policy or procedure
  • Generic chatbots that invent answers
  • Expertise locked in the heads of a few people

03 What we deliver

  • Retrieval-augmented generation (RAG) pipeline over your approved sources
  • Website chat assistant or internal knowledge search
  • Source citations, escalation to a human and conversation logs
  • Admin tools to add, update and remove knowledge

04 How we approach it

Timelines are agreed after discovery, once the scope is clear.

  1. 01

    Gather and clean the source documents

  2. 02

    Build retrieval and test answers against real questions

  3. 03

    Add guardrails, citations and escalation paths

  4. 04

    Launch to a small group, review conversations and improve

05 Related work

Projects that use this service.

06 Questions

How do you stop the assistant making things up?

Answers are generated only from retrieved passages of your documents, each answer cites its sources, and the assistant says when it does not know.

Can it hand over to a person?

Yes. Conversations can be escalated to your team by email, help desk or chat with the full context attached.

Is our data used to train AI models?

We use provider settings and agreements that exclude your data from model training, and can host components privately where required.

Start a conversation

Talk to us about ai assistants & knowledge systems.

Book a 30-minute consultation. We will talk through the problem, what a sensible first step looks like and whether we are the right team for it. No obligation and no sales sequence afterwards.

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