AI Customer Assistant

A website assistant that answers customer questions from approved company content and hands over to a person when it should.

Status: Concept
Technology: Laravel React RAG Vector search LLM API

AI Customer Assistant: Overview — Walkthrough of approved screenshots. Scroll the strip below or use the arrows.

AI Customer Assistant: Conversations — Walkthrough of approved screenshots. Scroll the strip below or use the arrows.

01 The problem

Support teams spend hours answering the same delivery, pricing and booking questions, and customers who ask out of hours wait until the next day.

02 The approach

The assistant retrieves answers from help articles, policies and product data, cites where each answer came from, and escalates to the team with the full conversation when a question is out of scope.

03 Objectives

Resolve 70% of routine questions without a person
Cut first-response time to under 5 seconds, 24/7
Lift customer satisfaction (CSAT) above 4.5 out of 5
Reduce cost per support ticket by 40%

04 Key features

Answers grounded in approved content only
Source links under every answer
Human handover by email or help desk
Conversation review and knowledge gap reports

05 Links and services

AI Assistants & Knowledge Systems

AI Built

AI Chatbot and Lead Qualifier

A self-hosted, multi-tenant AI sales bar for any website. It answers visitor questions in real time from the business’s own content, captures and qualifies leads, and hands hot conversations to a person.

AI Built

AI Knowledge Base and Appointments Platform

A secure company knowledge base with an AI assistant, live human support and appointment booking, built for a private healthcare group and embeddable on any website with one snippet.

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